Help Center
We’re here to help. Reach the right team below.
Questions about your treatment or prescription?
For questions about your clinical care, prescription status, medication instructions, or side effects, contact our clinical support team. This team is managed by MD Integrations, the independent physician group that provides Fern’s clinician services.
support@mdintegrations.comYou can also message your clinician directly through your Fern account for follow-up questions.
Questions about your plan, charges, or cancellation?
For billing questions, plan changes, refunds, or account issues, reach our support team directly. We typically respond within one business day.
support@tryfern.comTo cancel, you can also go directly to your account settings, no phone call required.
Questions about your shipment or medication?
Prescriptions are filled and shipped by HoneyBee Health, a licensed pharmacy. For shipping updates, refill questions, or medication issues, contact them directly.
Fern is not a substitute for emergency medical care. If you are experiencing a medical emergency, difficulty breathing, severe swelling, or signs of a serious allergic reaction, call 911 or go to your nearest emergency room immediately.